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Find all the information you need to know about our loyalty program VAPO Club!

What are the benefits?

For every dollar spent you will redeem points, dependent on your tier level you will redeem more points as you progress to higher tiers. You will then be able to redeem points for discounts, for every 100 points you will receive a $1 discount off you

How do I earn Vapoints?

Easy - You can earn Vapoints every time you shop!. You only earn Vapoints on the $ you spent and paid for. You cannot earn Vapoints on the portion of your order that was discounted while redeeming Vapoints.

Can I earn and redeem Vapoints in your retail stores?

Our VAPO Club loyalty system is only available online. We are currently working on implementing it in our retail stores. Check back soon!

Can I lose my status/membership tier?

Yes. The spend required to stay in the relevant membership tier is based on a rolling yearly spend (12 months). So you need to spend the minimum tier threshold every 12 months to stay in your VAPO Club tier. You can also lose your membership tier if

Do my Vapoints expire?

Yes, you need to use them within 12 months of earning the points.

What can I redeem my Vapoints for?

Discounts! 100 Vapoints earned = $1 to redeem. When you checkout, you will be able to use slider that allows you to choose the amount of points you would like to redeem against your order.

How long will it take for Vapoints to load against my account?

You should receive Vapoints in your account instantly once you complete a promotion/shop!. If your order is still pending a prescription, your points will be awarded once your prescription has been approved by our team.

Will I lose the Vapoints I earned if I return my order?

Yes. When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing?. Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points'

My order was fully paid with Vapoints, but I want to return it. Will I get the Vapoints back?

Yes. All Vapoints used will be added back to your account (please allow up to 24 hours for this to show).

Can I earn or use Vapoints on sale or discounted items?

Yes. We wouldn't be that mean!. You can earn and redeem Vapoints against sale or discounted products. But, you cannot use a discount code in conjunction with redeeming VAPO points.

Can I redeem Vapoints against subscription product?

Unfortunately, you cannot redeem Vapoints against subscription products.

Will I earn Vapoints on subscriptions?

Yes, you will earn points for every subscription order.

Can I share Vapoints with friends?

No, you can't, but you can Refer a Friend to get $20 when they shop with us for the first time. Click here to refer a friend!

Do I have to redeem my Vapoints all at once?

No, you're free to choose how many points you use. At checkout will be a point slider where you can select how many Vapoints you would like to use up to the cents!

Can I redeem Vapoints for cash?

No, you can only redeem them for discounts.

Can I use Vapoints to discount my shipping costs?

No. Please note, if you use a discount at checkout which lowers your total cart value to be under $50, your cart will recalculate and you will have to pay for shipping fees.

How do I write a product review and earn Vapoints?

Points can only be earned through verified product reviews. You'll be invited via email to leave a review when you purchase a product. Usually the email is sent 7 days after you purchase to allow you enough time to get familiar with the product.

I bought a gift card, will I earn Vapoints?

Vapoints will not be earned when purchasing a gift card. If you are paying for an order with a gift card, you will earn Vapoints.

Can Vapoints be combined or transferred?

No. We recommend that you spend your points before cancelling your account.

What if I don't want to be a VAPO Club member?

Just shop as normal and unsubscribe from VAPO Club emails.