VAPO | New Zealand logo
VAPO | New Zealand logo

All articles

Will I lose the Vapoints I earned if I return my order?Updated 8 months ago

Yes. When you return an item, you lose the associated credit you originally earned by buying the item in the first place. Sound kind of confusing?

Let's take an example: let's say you had previously spent $50 towards a 'spend $100, earn 500 points' promotion, and you decide to buy a $20 item, which bumps you up to $70. If you decide to return that item, your progress would also go back down to $50 – it's just like you hadn't bought the item in the first place.

Was this article helpful?
Yes
No