Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

Everything you need to know regarding vapo.co.nz. Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT. We aim to respond to all enquiries within 48 hours.

VAPO New Zealand | Help Center

Where do you ship to?

How much is shipping?

How long does shipping take?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

Shipping & Delivery

Reporting a faulty product

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Returns & Refunds

What’s Changing?

What Does This Mean for You?

What Are The Best Alternatives to Disposable Vapes?

Where Can You Find More Information?

NZ Vaping Laws 2025 – Disposable Vape Ban & Transition Support

Why can't I login to my account?

How do I update my account information?

Account Information

When is VAPO Club Closing?

How do I join VAPO Club?

What are the benefits?

How do I earn Vapoints?

Can I earn and redeem Vapoints in your retail stores?

Can I lose my status/membership tier?

Do my Vapoints expire?

What can I redeem my Vapoints for?

How do I redeem my Vapoints?

How long will it take for Vapoints to load against my account?

Will I lose the Vapoints I earned if I return my order?

My order was fully paid with Vapoints, but I want to return it. Will I get the Vapoints back?

Will I earn Vapoints on sale or discounted items?

Can Vapoints be used on sale or discounted items?

Can I share Vapoints?

Do I have to redeem my Vapoints all at once?

Can I redeem Vapoints for cash?

Can I use Vapoints to discount my shipping costs?

How do I write a product review and earn Vapoints?

I bought a gift card, will I earn Vapoints?

I have more than one account. Can these Vapoints be combined or transferred?

What if I don't want to be a VAPO Club member?

I changed my email address. Can these Vapoints be combined or transferred?

Do I earn points if I pay using my Vapoints?

Where can I see my Vapoints balance and membership tier?

Is it free to join the VAPO Club?

Terms and Conditions

VAPO Club

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to charge your vape correctly

How to store your vape devices

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Vape Battery Safety for Internal/Built-in Vape Devices

Vape Battery Safety

Coil Compatibility Chart

What is vaping?

What is a vaporiser and how does it work?

What is a coil and how long do they last?

What is a vape tank?

What is a vape mod (battery)?

Can you vape while charging your batteries?

What is Mouth-to-Lung (MTL) vaping?

What is Direct-to-Lung (DTL) vaping?

Vaping Basics

How do I vape? Are you supposed to inhale when you vape?

How do you prime the coil?

How do I turn my vape on/off?

How to Vape

What vape should I buy for beginners?

How do I choose the right coil for my vape?

What is a good vape for beginners?

What is a good wattage to vape at for beginners?

What should I look for when buying a vape?

Vaping for beginners

Why is vaping a popular alternative to smoking?

How is vaping different from smoking?

Is vaping cheaper than smoking?

Does vaping work?

What is the best vape for a heavy smoker?

Vaping as an alternative to smoking

Key information when travelling with your vape

Flying with your vape device

Flying with your e-liquid

Flying with vape batteries

Flying with your pod vapes

Flying with your vape

Vaping Information

What is in e-liquid?

Is there a difference between e-juice and e-liquid?

What is the difference between freebase and nicotine salt e-liquids?

Is it okay to mix e-liquid?

Who should use freebase/regular nicotine?

Who should use nicotine salts?

How do I make my vape juice more flavourful?

How do I choose the right e-liquid for me?

Does it matter what e-juice I put in my vape?

What is the best vape juice for beginners?

When does e-liquid expire?

How do you know when e-liquid has gone bad?

How do you store vape e-liquid?

What is steeping?

What is vaper’s tongue?

What is Vitamin E, and why it isn't used in vaping products?

E-Liquid Information

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

Troubleshooting your Alpha device

Website Issue Troubleshooting

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

Important information about subscriptions.

Subscriptions

What payment methods does VAPO accept?

Does VAPO accept Afterpay or layby?

Does VAPO offer click-and-collect?

Payments

Can I change or cancel my order after purchasing online?

Orders

Terms & Conditions of Sale

Review Guidelines and Eligibility

Privacy Policy

Policies

More information on dispatching, shipping & delivery when shopping with VAPO New Zealand.

More information on what to do if you receive a faulty or incorrect product.

Information on the new vape laws taking effect 17 June 2025, how they impact you and where you can find support.

More information on managing your account online

Find all the information you need to know about our loyalty program VAPO Club!

More information on staying safe when it comes to your vape device battery

More information on vaping. Learn vaping basics, how to vape, troubleshooting, and helpful tips!

More information on vape e-liquids/e-juices/vape juices.

How to troubleshoot your vape and helpful tips

More information on our Terms & Conditions and policies

All articles

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