Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

Everything you need to know regarding vapo.co.nz. Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT. We aim to respond to all enquiries within 48 hours.

VAPO New Zealand | Help Center

Where do you ship to?

How much is shipping?

How long does shipping take?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

Shipping & Delivery

Reporting a faulty product

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Returns & Refunds

What’s Changing?

What Does This Mean for You?

Where Can You Find More Information?

NZ Vaping Laws 2025 – Disposable Vape Ban & Transition Support

Why can't I login to my account?

How do I update my account information?

Account Information

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to charge your vape correctly

How to store your vape devices

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Vape Battery Safety for Internal/Built-in Vape Devices

Vape Battery Safety

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

Troubleshooting your Alpha device

Website Issue Troubleshooting

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

What payment methods does VAPO accept?

Does VAPO accept Afterpay or layby?

Does VAPO offer click-and-collect?

Payments

Can I change or cancel my order after purchasing online?

Orders

Terms & Conditions of Sale

Review Guidelines and Eligibility

Privacy Policy

Policies

More information on dispatching, shipping & delivery when shopping with VAPO New Zealand.

More information on what to do if you receive a faulty or incorrect product.

Information on the new vape laws taking effect 17 June 2025, how they impact you and where you can find support.

More information on managing your account online

More information on staying safe when it comes to your vape device battery

How to troubleshoot your vape and helpful tips

More information on our Terms & Conditions and policies

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