Shipping & Delivery
More information on dispatching, shipping & delivery when shopping with VAPO New Zealand.
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Returns & Refunds
More information on what to do if you receive a faulty or incorrect product.
Account Information
More information on managing your account online
VAPO Club
Find all the information you need to know about our loyalty program VAPO Club!
Vape Battery Safety
More information on staying safe when it comes to your vape device battery
Vaping Information
More information on vaping. Learn vaping basics, how to vape, troubleshooting, and helpful tips!
E-Liquid Information
More information on vape e-liquids/e-juices/vape juices.
Troubleshooting
How to troubleshoot your vape and helpful tips
Subscriptions
More information on subscriptions.
Policies
More information on our Terms & Conditions and policies
Get support
- Contact usOur friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.
- Call usOur friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).
- VAPO Customer Support: +64 9 570 4025