VEC Limited t/a VAPO (“VAPO”). Terms and Conditions of Sale ("Sales Terms")

Terms & Conditions of Sale

VEC Limited trading as VAPO (“we”, “us” and, “our”) is committed to protecting the privacy of your personal information.  This Privacy Policy explains how we collect, store, use and disclose personal information about our customers, and people who ap

VEC Limited trading as VAPO (&#x201C;we&#x201D;, &#x201C;us&#x201D; and, &#x201C;our&#x201D;) is committed to protecting the privacy of your personal information. &#xA0;This Privacy Policy explains how we collect, store, use and disclose personal information about our customers, and people who apply for employment with us, and how we comply with our obligations under the New Zealand Privacy Act 2020 (&#x201C;Privacy Act&#x201D;). It also explains how to contact us if you have any questions about the management of your personal information or would like to access the personal information we hold about you.This Privacy Policy applies to personal information we collect, hold and use about you when we carry out our business activities, such as when you purchase our good and services, visit our website or other digital platforms, communicate or interact with us, enter any competitions, complete any surveys or enter our stores.In this Policy &#x201C;personal information&#x201D; has the same meaning as defined in the Privacy Act.We may amend this Policy at any time by posting the updated version on our website.We are not responsible for the privacy practices of sites that are linked to this website via hyperlinks, banner advertising or otherwise. What information do we collect?Generally, the information we collect about customers includes your name, delivery address, birthdate, phone number, details of products you have purchased from us, payment and billing information, e-mail addresses, and any other information you may provide to us during our interactions including on social media.We also collect demographic information, which is not unique to you, such as your postcode, age, gender, shopping preferences, interests and favourites.When you visit our websites, we may also collect information about your computer, including your IP address, date/time of your visits, duration of your visits, the pages and documents accessed, the previous site accessed (i.e. the referring URL) and the type of browser being used.We also collect information about your use of our website using cookies. You can choose to decline cookies, but if you do so, you may not be able to fully experience our online interactive features. How we collect and hold informationWhere it is reasonable and practicable to do so, we collect your personal information via our customer service centre, by phone, email, mail, website, when you complete any survey/application forms, or enter any of our competitions or special promotions/activities, when you interact with us on social media (such as Facebook or Instagram) or when you deal with team members in our stores.We take all reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure. We will keep your personal information secure and it will be held by us in our customer database in accordance with the Privacy Act. We will only release your personal information if you authorise us to do this or if we are legally required to do so.&#xA0; Why we collect and how we use informationWe collect and use your personal information to:Communicate with you and answer any questions or provide information or advice.Improve and personalise your experience with us, such as when you are in store, on-line or when otherwise interacting with us.Better understand our customers&#x2019; requirements and preferences, conduct product and market research, personalise and improve our service and to provide offers that are of greater interest or benefit to you.Undertake and administer promotions, competitions, in-store events, marketing activities, direct marketing, database compilation, analysis of trends and demographics and other marketing or promotional activities.Process payments and to deal with your feedback or complaints and provide refunds and discounts.Complete other transactions with you.Manage our stores, supply logistics and inventory.Communicate warranty and product recall purposes.Undertake our administrative and operational functions.Counteract fraud, loss and theft prevention activities.Investigate a breach of any of our terms and conditions or any suspected unlawful activity. How we disclose your informationWe may disclose your personal information to undertake any of the purposes set out above, or where permitted or required by law or as otherwise detailed in this Privacy Policy. &#xA0;Recipients of your personal information may include:Our employees, contractors or service providers, to the extent reasonably necessary for them to carry out their duties/obligations. This may include research agencies, website development agencies, payment processing agencies, IT systems administrators, couriers, payment processors, lawyers and business advisors;Suppliers of products and services for delivery, product warranty and recall purposes; andAny person to whom we are required or permitted by law to disclose personal information. This may include the NZ Police, an ambulance service, or Government departments or regulators within New Zealand in connection with law enforcement activities and emergency services.&#xA0;We require any third party to whom we disclose personal information to protect that information against any unauthorised use, access or disclosure in accordance with the Privacy Act. We may occasionally transfer your personal information to organisations located overseas, for example where:We use service providers based overseas;You have requested a product or service that involves an international element;We need to comply with foreign legal or regulatory requirements; orAn international payment has been made.We require overseas recipients to use personal information only for the purpose for which we provide the information to ensure that our privacy obligations in respect of your personal information are not breached, and to implement strict confidentiality and data protection arrangements. Accessing and correcting your personal information, and questionsYou can request access to your information or that your information be corrected by contacting us at the address below. Your request will be processed in accordance with the Privacy Act.If you have a question about this Policy or wish to make a complaint about the way we have collected, used, held or disclosed your personal information, please contact us at the address below. We may need to contact you for further details. SMS ComplianceBy entering your phone number in the checkout and initialising a purchase, subscribing via our subscription form or a keyword, you agree that we may send you text notifications (for your order, including abandoned cart reminders) and text marketing offers. Text marketing messages will not exceed 30 a month. You acknowledge that consent is not a condition for any purchase.If you wish to unsubscribe from receiving text marketing messages and notifications reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests will not be accounted as a reasonable means of opting out. Message and data rates may apply.For any questions please text HELP to the number you received the messages from. You can also contact us for more information. If you wish to opt-out please follow the procedures above. ContactVAPO Customer ServicePO Box 14086, Panmure, Auckland, 1072, NZEmail: <a data-fr-linked="true" href="mailto:contact@vapo.co.nz">contact@vapo.co.nz</a>Phone: 09 570 4025

Privacy Policy

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

More information on our Terms & Conditions and policies.

Policies

Where do you ship to?

How much is shipping?

How long does shipping take?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

Shipping & Delivery

Reporting a faulty product

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Returns & Refunds

What’s Changed?

What Does This Mean for You?

Where Can You Find More Information?

NZ Vaping Laws 2026 – Disposable Vape Ban & Transition Support

Age Verification Process

Age Verification

Why can't I login to my account?

How do I update my account information?

Account Information

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to charge your vape correctly

How to store your vape devices

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Vape Battery Safety for Internal/Built-in Vape Devices

Vape Battery Safety

What is in e-liquid?

Is there a difference between e-juice and e-liquid?

What is the difference between freebase and nicotine salt e-liquids?

Is it okay to mix e-liquid?

Who should use freebase/regular nicotine?

Who should use nicotine salts?

How do I choose the right e-liquid for me?

Does it matter what e-juice I put in my vape?

When does e-liquid expire?

How do you know when e-liquid has gone bad?

How do you store vape e-liquid?

What is vaper’s tongue?

What is Vitamin E, and why it isn't used in vaping products?

E-Liquid Information

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

Troubleshooting your Alpha device

Website Issue Troubleshooting

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

What payment methods does VAPO accept?

Does VAPO accept Afterpay or layby?

Does VAPO offer click-and-collect?

Payments

Can I change or cancel my order after purchasing online?

Orders

Got a question about wholesale?

Wholesale Enquiries