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Returns & Refunds

More information on what to do if you receive a faulty or incorrect product.

Reporting a faulty product

If this has been purchased from a store please go back with your purchase information so that they can replace this for you and get a replacement or credit from their VAPO/ALT Representative. If it was purchased online please get in touch with our fr

I have received the incorrect products. What do I do?

Oops! Mistakes can happen, and we are sorry for this!. If there are any issues with your order (including but not limited to missing items, incorrect items, e.g. flavour/strength, or cosmetic damage), you must keep the packaging sealed and notify us

How do I return my order?

At Vapo, we will take the utmost care to ensure that we do the right thing by the customer. To do this, we will assess products for their faults as they are returned to us and provide a remedy to these faults as per our obligations in the CGA and Fai

What is your Refund Policy?

VAPO will accept product returns and provide you with a replacement, repair or potentially a refund where:. All of the above are carefully considered and measured, and the Vapo team decides a final answer regarding the customer's reason for Return at