Reporting a faulty productUpdated 2 years ago
If this has been purchased from a store please go back with your purchase information so that they can replace this for you and get a replacement or credit from their VAPO/ALT Representative.
If it was purchased online please get in touch with our friendly customer service team with the following information:
- Order reference number or email used to place the order
- Batch number from the pod or packaging
- Flavour
- Nicotine strength
- Description of the issues (if possible, please also include a photo or video)