Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

<p id="isPasted" style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.8em; font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; color: rgb(0, 0, 0);">If this has been purchased from a store please go back with your purchase information so that they can replace this for you and get a replacement or credit from their VAPO/ALT Representative.<p style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.8em; font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If it was purchased online please get in touch with&#xA0;our&#xA0;<a href="https://www.vapo.co.nz/pages/contact" rel="noopener noreferrer" style="margin: 0px; padding: 0px; border: 0px; font: inherit; color: rgb(0, 0, 0); text-decoration: none; outline: 0px; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">friendly</a><a href="https://www.vapo.co.nz/pages/contact" rel="noopener noreferrer" style="margin: 0px; padding: 0px; border: 0px; font: inherit; color: rgb(0, 0, 0); text-decoration: none; outline: 0px; transition: color 0.1s linear 0s; touch-action: manipulation;" target="_blank">&#xA0;customer service team&#xA0;</a>with the following information:<ul style="margin: 0px 0px 20px 30px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; list-style: outside disc; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Order reference number or email used to place the order</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Batch number from the pod or packaging</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Flavour</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Nicotine strength</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Description of the issues (if possible, please also include a photo or video)</li></ul>

If this has been purchased from a store please go back with your purchase information so that they can replace this for you and get a replacement or credit from their VAPO/ALT Representative. If it was purchased online please get in touch with our fr

Reporting a faulty product

Returns & Refunds

Where do you ship to?

How much is shipping?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

Shipping & Delivery

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Why can't I login to my account?

How do I update my account information?

Account Information

What are the benefits?

How do I earn Vapoints?

Can I earn and redeem Vapoints in your retail stores?

Can I lose my status/membership tier?

Do my Vapoints expire?

What can I redeem my Vapoints for?

How long will it take for Vapoints to load against my account?

Will I lose the Vapoints I earned if I return my order?

My order was fully paid with Vapoints, but I want to return it. Will I get the Vapoints back?

Can I earn or use Vapoints on sale or discounted items?

Can I redeem Vapoints against subscription product?

Will I earn Vapoints on subscriptions?

Can I share Vapoints with friends?

Do I have to redeem my Vapoints all at once?

Can I redeem Vapoints for cash?

Can I use Vapoints to discount my shipping costs?

How do I write a product review and earn Vapoints?

I brought a gift card, will I earn Vapoints?

Can Vapoints be combined or transferred?

What if I don't want to be a VAPO Club member?

VAPO Club

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to charge your vape correctly

How to store your vape devices

How to handle your vape device

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Vape Battery Safety for Internal/Built-in Vape Devices

Vape Battery Safety

Coil Compatibility Chart

What is vaping?

What is a vaporiser and how does it work?

What is a coil and how long do they last?

What is a vape tank?

What is a vape mod (battery)?

Can you vape while charging your batteries?

What is Mouth-to-Lung (MTL) vaping?

What is Direct-to-Lung (DTL) vaping?

Vaping Basics

How do I vape? Are you supposed to inhale when you vape?

How do you prime the coil?

How do I turn my vape on/off?

How to Vape

What vape should I buy for beginners?

How do I choose the right coil for my vape?

What is a good vape for beginners?

What is a good wattage to vape at for beginners?

What should I look for when buying a vape?

Vaping for beginners

Why is vaping a popular alternative to smoking?

How is vaping different from smoking?

Is vaping cheaper than smoking?

Does vaping work?

What is the best vape for a heavy smoker?

Vaping as an alternative to smoking

Key information when travelling with your vape

Flying with your vape device

Flying with your e-liquid

Flying with vape batteries

Flying with your pod vapes

Flying with your vape

Vaping Information

What is in e-liquid?

Is there a difference between e-juice and e-liquid?

What is the difference between freebase and nicotine salt e-liquids?

Is it okay to mix e-liquid?

Who should use freebase/regular nicotine?

Who should use nicotine salts?

How do I make my vape juice more flavourful?

How do I choose the right e-liquid for me?

Does it matter what e-juice I put in my vape?

What is the best vape juice for beginners?

When does e-liquid expire?

How do you know when e-liquid has gone bad?

How do you store vape e-liquid?

What is steeping?

What is vaper’s tongue?

What is Vitamin E, and why it isn't used in vaping products?

E-Liquid Information

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

Why subscribe?

How do I subscribe?

How do I update my Subscription?

Can I change my order frequency or pause my subscription?

I've accidentally created subscription. What do I do?

I received a payment failed email

I received an out of stock email

There is a promotion on the product, can I get 15% off on top of the promotion?

Subscriptions

Terms & Conditions of Sale

Review Guidelines and Eligibility

Privacy Policy

Policies

Reporting a faulty productUpdated a year ago