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Reporting a faulty productUpdated a year ago

If this has been purchased from a store please go back with your purchase information so that they can replace this for you and get a replacement or credit from their VAPO/ALT Representative.

If it was purchased online please get in touch with our friendly customer service team with the following information:

  • Order reference number or email used to place the order
  • Batch number from the pod or packaging
  • Flavour
  • Nicotine strength
  • Description of the issues (if possible, please also include a photo or video)
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