Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

<h3 dir="ltr" id="isPasted">NOTE: We are currently trialing Click and Collect in three of our 30+ stores, Cuba Street (Wellington), Dunedin, and Dominion Road (Auckland) only. We expect to offer this service nationwide in the next few months. Why is my local store not appearing as a pickup option?</h3>If a store is not selectable at checkout, one or more items in your cart are currently out of stock at that location.<ul><li dir="ltr" style="text-decoration:none;">No Store-to-Store Transfers:&#xA0;Stock is fulfilled directly from store shelves, so we cannot transfer items between locations for Click &amp; Collect.</li><li dir="ltr" style="text-decoration:none;">Alternative Option:&#xA0;Select overnight Courier Delivery or remove the out-of-stock item from your cart.</li></ul> <h3 dir="ltr" id="can-i-pick-up-some-items-and-have-others-shipped-in-one-order">Can I pick up some items and have others shipped in one order?</h3>Our checkout currently requires separate transactions for different fulfillment methods. If you want to pick up Item A and have Item B delivered to your home,&#xA0;please place two separate orders.

If a store is not selectable at checkout, one or more items in your cart are currently out of stock at that location. No Store-to-Store Transfers: Stock is fulfilled directly from store shelves, so we cannot transfer items between locations.

Stock Availability & Split Orders

Shipping & Delivery

Click & Collect

Where do you ship to?

How much is shipping?

How long does shipping take?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

How Click & Collect Works

Collecting Your Order

Returns, Refunds, and Exchanges

Reporting a faulty product

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Returns & Refunds

What’s Changed?

What Does This Mean for You?

Where Can You Find More Information?

NZ Vaping Laws 2026 – Disposable Vape Ban & Transition Support

Age Verification Process

Age Verification

Why can't I login to my account?

How do I update my account information?

Account Information

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to charge your vape correctly

How to store your vape devices

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Vape Battery Safety for Internal/Built-in Vape Devices

Vape Battery Safety

What is in e-liquid?

Is there a difference between e-juice and e-liquid?

What is the difference between freebase and nicotine salt e-liquids?

Is it okay to mix e-liquid?

Who should use freebase/regular nicotine?

Who should use nicotine salts?

How do I choose the right e-liquid for me?

Does it matter what e-juice I put in my vape?

When does e-liquid expire?

How do you know when e-liquid has gone bad?

How do you store vape e-liquid?

What is vaper’s tongue?

What is Vitamin E, and why it isn't used in vaping products?

E-Liquid Information

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

Troubleshooting your Alpha device

Website Issue Troubleshooting

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

What payment methods does VAPO accept?

Does VAPO accept Afterpay or layby?

Does VAPO offer click-and-collect?

Payments

Can I change or cancel my order after purchasing online?

Orders

Terms & Conditions of Sale

Privacy Policy

Policies

Got a question about wholesale?

Wholesale Enquiries

NOTE: We are currently trialing Click and Collect in three of our 30+ stores, Cuba Street (Wellington), Dunedin, and Dominion Road (Auckland) only. We expect to offer this service nationwide in the next few months.Why is my local store not appearing as a pickup option?

Can I pick up some items and have others shipped in one order?

Stock Availability & Split OrdersUpdated 2 hours ago

NOTE: We are currently trialing Click and Collect in three of our 30+ stores, Cuba Street (Wellington), Dunedin, and Dominion Road (Auckland) only. We expect to offer this service nationwide in the next few months.Why is my local store not appearing as a pickup option?

Can I pick up some items and have others shipped in one order?

NOTE: We are currently trialing Click and Collect in three of our 30+ stores, Cuba Street (Wellington), Dunedin, and Dominion Road (Auckland) only. We expect to offer this service nationwide in the next few months.

Why is my local store not appearing as a pickup option?