Collecting Your OrderUpdated 2 hours ago
NOTE: We are currently trialing Click and Collect in three of our 30+ stores, Cuba Street (Wellington), Dunedin, and Dominion Road (Auckland) only. We expect to offer this service nationwide in the next few months.
What do I need to bring to collect my order?
To ensure your order is released safely, our store team requires:
Your 'Ready for Pickup' Email: Displayed digitally on your phone or printed, showing your unique order number.
Valid Photo ID: A driver's license, passport, or 18+ Kiwi Access card matching the name on the order.
Can someone else collect my order for me?
No. Due to the restricted nature of vaping products, another person will not be able to collect your order on your behalf.
How long will you hold my order?
Orders are held in-store for 24 hours from the moment the "Ready for Pickup" notification is sent. After 24 hours, uncollected orders will be cancelled, stock will be returned to inventory, and a refund will be processed back to the original payment method.
What if I arrive at the store before receiving my second email?
Store staff require time to physically pick, pack, and verify your stock. To prevent a wasted trip, please wait until you receive your official "Ready for Pickup" notification before visiting the store.