Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays). We aim to respond to all enquiries within 48 hours.

Our friendly customer service team is available Monday-Friday from 9am-4:30pm NZDT (excluding Public Holidays).

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VAPO | New Zealand

<span id="isPasted" style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Use the correct charger for your device. Each device comes with a charging cable. It is<span style="box-sizing: inherit; color: rgb(0, 0, 0); font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; padding: 0px; border: 0px;">&#xA0;<span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><strong style="box-sizing: inherit; font-weight: 700; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;">very important to connect your charger to a suitable wall plug.<strong style="box-sizing: inherit; font-weight: 700; margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-stretch: inherit; font-size: inherit; line-height: inherit; font-family: inherit;">&#xA0;DO NOT USE HIGH AMP WALL CHARGERS. Wall chargers such as those used to fast charge Samsung phones are NOT suitable for charging device. The amp output on the wall plug should be no more than 1-2 amps depending on what mod you are using. Check your device instruction manual to ascertain the level of amps it can handle. If you&apos;re not sure please ask us by getting in touch or just use a<span style="box-sizing: inherit; color: rgb(0, 0, 0); font-style: inherit; font-variant: inherit; font-weight: inherit; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; margin: 0px; padding: 0px; border: 0px;">&#xA0;<span style="box-sizing: inherit; color: rgb(0, 0, 0); font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><a href="https://www.vapoaustralia.com.au/wall-to-usb-adapter" rel="noopener noreferrer" style="box-sizing: inherit; background-color: transparent; color: rgb(73, 73, 73); text-decoration: none; cursor: pointer; transition: color 0.1s linear 0s; margin: 0px; padding: 0px; border: 0px; font: inherit; outline: 0px; touch-action: manipulation;" target="_blank">0.5 amp wall charger.</a><p id="isPasted" style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: 1.8em; font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Top 5 tips to keep your vape alive:<ol style="margin: 0px 0px 20px 30px; padding: 0px; border: 0px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-variant-numeric: inherit; font-variant-east-asian: inherit; font-weight: 400; font-stretch: inherit; font-size: 14px; line-height: inherit; font-family: HelveticaNeue-Light, &quot;Helvetica Neue Light&quot;, HelveticaNeue, &quot;Helvetica Neue&quot;, Helvetica, Arial, sans-serif; list-style: decimal; color: rgb(0, 0, 0); letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Use an appropriate&#xA0;<a href="https://www.vapo.co.nz/collections/batteries-and-chargers/products/wall-to-usb-adapter" style="margin: 0px; padding: 0px; border: 0px; font: inherit; color: rgb(73, 73, 73); text-decoration: none; outline: 0px; transition: color 0.1s linear 0s; touch-action: manipulation;">wall-to-USB adaptor</a>.</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">If possible, plug the vape into a laptop, PC, or gaming console.</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Do not overcharge.</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Do not use while charging or damaged.</li><li style="margin: 0px 0px 12px; padding: 0px; border: 0px; font-style: inherit; font-variant: inherit; font-weight: 400; font-stretch: inherit; font-size: 16px; line-height: inherit; font-family: inherit;">Only use authentic hardware.</li></ol>

Use the correct charger for your device. Each device comes with a charging cable. It is very important to connect your charger to a suitable wall plug. DO NOT USE HIGH AMP WALL CHARGERS. Wall chargers such as those used to fast charge Samsung phones

How to charge your vape correctly

Vape Battery Safety

Vape Battery Safety for Internal/Built-in Vape Devices

Where do you ship to?

How much is shipping?

How long does shipping take?

Where is my order?

How do I track my order?

Why has my order not been dispatched?

The address on my orders is wrong. How do I change this?

Shipping & Delivery

Reporting a faulty product

I have received the incorrect products. What do I do?

How do I return my order?

What is your Refund Policy?

Returns & Refunds

Why can't I login to my account?

How do I update my account information?

Account Information

How do I join VAPO Club?

What are the benefits?

How do I earn Vapoints?

Can I earn and redeem Vapoints in your retail stores?

Can I lose my status/membership tier?

Do my Vapoints expire?

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How do I redeem my Vapoints?

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My order was fully paid with Vapoints, but I want to return it. Will I get the Vapoints back?

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I bought a gift card, will I earn Vapoints?

I have more than one account. Can these Vapoints be combined or transferred?

I changed my email address. Can these Vapoints be combined or transferred?

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Where can I see my Vapoints balance and membership tier?

Is it free to join the VAPO Club?

Terms and Conditions

VAPO Club

Battery safety tips for advance kits & vape mods

How to charge your external batteries

How to handle & store your external batteries

How to dispose of your external batteries

Why using your batteries in pairs is important

When to replace your Lithium battery

How to charge your batteries safely

How to check your batteries for damage regularly

Why using a battery case helps protect your batteries

Why buying quality and authentic batteries is important

Vape Battery Safety for Advance Kits, Vape Mods & External Batteries

Taking care of your internal/built-in vape devices

How to store your vape devices

Why it is important to buy authentic vape devices

Why overcharging your vape device can be dangerous

VAPO's disclaimer with vape devices

Coil Compatibility Chart

What is vaping?

What is a vaporiser and how does it work?

What is a coil and how long do they last?

What is a vape tank?

What is a vape mod (battery)?

Can you vape while charging your batteries?

What is Mouth-to-Lung (MTL) vaping?

What is Direct-to-Lung (DTL) vaping?

Vaping Basics

How do I vape? Are you supposed to inhale when you vape?

How do you prime the coil?

How do I turn my vape on/off?

How to Vape

What vape should I buy for beginners?

How do I choose the right coil for my vape?

What is a good vape for beginners?

What is a good wattage to vape at for beginners?

What should I look for when buying a vape?

Vaping for beginners

Why is vaping a popular alternative to smoking?

How is vaping different from smoking?

Is vaping cheaper than smoking?

Does vaping work?

What is the best vape for a heavy smoker?

Vaping as an alternative to smoking

Key information when travelling with your vape

Flying with your vape device

Flying with your e-liquid

Flying with vape batteries

Flying with your pod vapes

Flying with your vape

Vaping Information

What is in e-liquid?

Is there a difference between e-juice and e-liquid?

What is the difference between freebase and nicotine salt e-liquids?

Is it okay to mix e-liquid?

Who should use freebase/regular nicotine?

Who should use nicotine salts?

How do I make my vape juice more flavourful?

How do I choose the right e-liquid for me?

Does it matter what e-juice I put in my vape?

What is the best vape juice for beginners?

When does e-liquid expire?

How do you know when e-liquid has gone bad?

How do you store vape e-liquid?

What is steeping?

What is vaper’s tongue?

What is Vitamin E, and why it isn't used in vaping products?

E-Liquid Information

How To Unlock Your Disposable Vape

I have a leaky vaporiser

Battery light flashing - No atomiser/check atomiser/ohms too low error

My vape is not charging

How To Unlock Your Pod Vape

Troubleshooting your Alpha device

alt. device no producing vapour

alt. device not charging

alt. device activates when it is not in use

alt. device battery is not lasting as long anymore

alt. pod and device connection is not stable

alt. pods are leaking

alt. pods appear blocked

alt. pod has liquid inside the sealed pod pack

alt. pod tastes burnt but there is liquid in the pod

Troubleshooting your alt. device and pods

Troubleshooting

Important information about subscriptions.

Subscriptions

Terms & Conditions of Sale

Review Guidelines and Eligibility

Privacy Policy

Policies

What payment menthods does VAPO accept?

Does VAPO accept Afterpay or layby?

Does VAPO offer click-and-collect?

Payments

Can I change or cancel my order after purchasing online?

Orders

How to charge your vape correctlyUpdated 2 years ago