Age Verification ProcessUpdated 2 hours ago
We’re rolling out a new age verification process from 29 April 2026. This update helps us meet regulatory requirements and ensures that only customers aged 18 or over can place orders, keeping our community safe and compliant.
As part of this, there will be a small change to how you place orders. To continue shopping with us, you’ll need to complete a quick age verification process.
It’s a simple 3-step process:
You’ll be asked to provide a valid form of ID
NZ Driver Licence
NZ Passport
NZ Birth Certificate
A quick form check will confirm you’re over 18
Once completed, you’re good to go for future purchases.
What to expect:
If you’re checking out as a guest, you’ll be prompted to complete the age verification process before each order
If you’re logged in, you’ll only need to do this once.
How to verify your ID:
There are two ways to verify your ID:
1. Via your account:
- Log in to your account and verify your ID:
- Click 'Verify my age'.
2. At checkout:
- Add items to your cart.
- Click 'Verify & checkout':
- You'll be taken to our secure form to complete your verification. Note, you will be asked to review your details again before submitting:
- Once verified, your account will remain verified. Please remember to log in before each order to avoid delays.
- Note: If you wish to check out as a guest, you may complete your purchase without signing in or creating an account, but your verification will be remembered for that session only.
The process is secure and designed to be as quick and seamless as possible.
However, if you need any help to complete the age verification process, please contact our customer service team here.
Privacy & your information
As part of the age verification process, your data may be shared with our third-party verification partner, who will confirm that you are aged 18 or over. This information is used solely for verification purposes and to meet our legal obligations, and is handled in accordance with our privacy and security standards. We only retain your information for as long as necessary to fulfil these requirements.
To reflect this service update, we’ve updated our Privacy Policy in line with the Privacy Act 2020. It outlines what information we collect, how we use it, and when it may be shared. The updated policy will apply from 29 April 2026, and you can read it here.